Managed Services & NOC Support
24/7 monitoring, SLA-backed incident response, and proactive maintenance for transit, rail, and enterprise networks. Your infrastructure, operated by engineers who designed it.
Operated by the team that builds it
Our NOC is staffed by the same engineers who design, deploy, and commission networks for transit and rail agencies. When an alert fires, you are not calling a tier-one reader — you are reaching someone who understands the difference between a wayside radio issue and a backhaul failure, and who can triage without a runbook.
We deliver managed services under fixed-fee or SLA-backed consumption models, tailored to your asset footprint, change-approval cadence, and in-house capabilities. Every contract includes a named technical account manager, a quarterly service review, and a continuous-improvement roadmap.
From remote diagnostics through truck-rolls to preventive maintenance visits, every action is logged, evidenced, and reviewable. Your program leadership gets the transparency required for audit, renewal, and capital-planning cycles.
What you get
- 24/7 NOC monitoring with OT-aware operators
- SLA-backed incident response
- Quarterly preventive-maintenance visits
- Monthly uptime and performance reports
- Asset lifecycle and spares management
- Named TAM and executive sponsor
A full operations stack, delivered as a service
24/7 NOC Monitoring
Continuous monitoring of network, security, and OT endpoints through our operations center with tuned alerting and escalation.
Incident Response
SLA-driven ticketing, triage, and resolution — with remote and on-site response paths, backed by on-call engineering leads.
Preventive Maintenance
Scheduled visits for cabinets, communication rooms, and wayside equipment — with condition reporting and photo evidence.
Remote Diagnostics
Secure remote-access-backed diagnostics for faster mean-time-to-restore on switches, routers, radios, PLCs, and camera infrastructure.
Asset & Spares Management
Full asset register, warranty tracking, spares inventory, and lifecycle planning with automated end-of-life alerts.
Patch & Change Management
Staged patching, change-window scheduling, test-environment validation, and rollback procedures for OT and IT assets.
Scale coverage to match your program
Start with the essentials and scale up as your footprint grows.
- Mon-Fri 8x5 NOC coverage
- Monthly health reports
- Remote-only incident response
- Annual on-site audit
- Shared account manager
- 24x7x365 NOC coverage
- SLA-backed incident response
- On-site field response < 4 hr
- Quarterly preventive visits
- Named technical account manager
- Change-window support
- Everything in Operational
- Dedicated engineering resident
- On-site field response < 2 hr
- Monthly executive reviews
- Security-operations integration
- Capital-planning support
Ready to scope a managed-services engagement?
Share your asset inventory, SLA requirements, and operational constraints — we will come back with a tailored service design and fee proposal within a week.
Schedule a Service